1) Information We Collect
We may collect:
- Contact information (name, email address, phone number)
- Location details you provide (state and general incident details)
- Submission content (the information you enter in forms)
- Technical data (device/browser info, approximate location, and site usage analytics)
2) How We Use Information
We use information to:
- Respond to your inquiries and support the intake process
- Maintain and improve our website and user experience
- Send SMS or email communications only if you provide consent where required
- Prevent fraud, abuse, and security incidents
- Comply with legal obligations
3) Communications & Consent
If you opt in, we may send SMS messages to the number provided. Message frequency may vary and message & data rates may apply.
You can opt out at any time by replying STOP. For help, reply HELP.
If you opt in to email communications, we may send emails related to the intake process and your requested information.
You may unsubscribe from marketing emails using the link in the message.
4) Service Providers
We may use vendors that help us operate the website and communicate with you (for example, hosting, analytics, and messaging tools).
These providers are permitted to process information only for the services they provide to us and must protect it appropriately.
5) Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information.
No system is perfectly secure, and we cannot guarantee absolute security.
6) Data Retention
We retain information for as long as necessary to respond to your inquiry, operate our services, comply with legal obligations,
and resolve disputes. Retention periods may vary depending on the nature of the information and the purpose of collection.
7) Your Choices & Rights
Depending on your location, you may have rights to access, correct, or delete certain information.
You may also have the right to object to or restrict certain processing.
We may need to verify your identity before responding.
8) Children’s Privacy
This website is not intended for children under 13 and we do not knowingly collect personal information from children under 13.
If you believe a child has provided information, contact us so we can address it.
9) External Links
Our site may link to third-party sites. We are not responsible for the privacy practices of those sites.
Please review their policies before providing personal information.
10) Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date above.
Your continued use of the website after changes means you accept the updated policy.